Delivery

We deliver products Monday through Friday from 9 AM to 7 PM. We do not ship on certain holidays.

This service does not include scheduling or appointment options, therefore the order will be delivered without prior contact from the carrier.

Shipping Times

As soon as MALVI is notified of payment for your order, it will make every effort to ship it the next business day (weekends and holidays are not considered business days). However, it reserves the right to ship within a maximum period of 5 days (except in extraordinary situations such as promotions, sales, Christmas and stock shortages). Although we normally proceed in this way, we cannot guarantee timely delivery.

Partial Deliveries

We do not make partial deliveries of orders. If any product in the order is unavailable at the time of dispatch (for any of the reasons mentioned above), we will contact the customer via email to address the situation individually.

Inspection at the time of delivery

Upon delivery, the customer must inspect the packaging for any damage. If the products are found to be damaged, the customer should not accept delivery of the order, which will be returned. MALVI will refund the amounts paid for the order and shipping as soon as the warehouse receives and completes the return process.

Any claim regarding non-receipt of an order must be made within a maximum of 10 days from the date the order was placed. After this period , MALVI cannot be held responsible for any loss or damage to the order.

Delivery Fees (Shipping)

Europe 1:

Germany, Austria, Belgium, Czech Republic, Denmark, Slovakia, Slovenia, France, Italy, Luxembourg, Netherlands, Poland

Europe 2:

Croatia, Estonia, Finland, Greece, Hungary, Ireland, Latvia, Lithuania, Romania, Sweden